Learned Resourcefulness and Job Performance: The Mediating Role of Job Satisfaction Among Frontline Healthcare Workers

Abstract

The present research was conducted to see the relationship between learned resourcefulness, job satisfaction and job performance among frontline healthcare workers. With respect to research factors, group differences across demographics were also examined. A purposive sample (N=400) of frontline healthcare workers, including doctors (n= 254), Nurses (n= 90) and Paramedical staff (n= 56) having age range of 22 to 47 years. The sample was selected from private and public hospitals located in Peshawar, Islamabad/ Rawalpindi, Multan and Charsadda. Measures of Job Performance Scale (Wright et al., 1995), Job Satisfaction Scale (Warr et al., 1979), and Self-control Schedule (Rosenbaum, 1990) were used to measure job performance, job satisfaction, and learned resourcefulness, respectively. Findings showed that job satisfaction is positively correlated with job performance and learned resourcefulness. Findings further indicated that redressive self-control and extrinsic job satisfaction positively predicted job performance. The findings further revealed that female frontline healthcare workers exhibited higher extrinsic job satisfaction than male frontline healthcare workers. Moreover, paramedical staff exhibited higher job performance and job satisfaction than nurses and doctors. Inferences drawn from the present study would reflect both theoretical and practical implications for hospital administrations in enhancing job performance and the development of prevention programs to increase job satisfaction. Similarly, the modules of learned resourcefulness can be employed by mental healthcare professionals.